Member Experience Specialist - Gym & Wellness Club

EPIC Fitness Group dba Planet Fitness; Mount Clemens (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

$1 premium for night hours (10:00 PM-6

Free Black Card Membership

401(k) with employer match

Profit sharing program

Employee Referral Bonus

Job summary

Planet Fitness in Mount Clemens, MI is seeking a Customer Service Representative to deliver a superior member experience. You will welcome members, answer questions, log amenities, and assist with sign-ups in a friendly, professional environment.

Responsibilities include greeting guests, handling phone inquiries, guiding tours, and maintaining a clean club. The role offers a set schedule, benefits, and opportunities to grow with a dynamic team.

Qualifications

• Experience in customer service required.
• Ability to greet members and assist with questions.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones and assist callers with questions.
• Check in members, provide club tours and sign up new members; log amenities and communicate updates.

Skills

Customer service

Phone handling

Guest greeting

Job description

Planet Fitness in Mount Clemens, MI is seeking a Customer Service Representative to deliver a superior member experience. You will welcome members, answer questions, log amenities, and assist with sign-ups in a friendly, professional environment.

Responsibilities include greeting guests, handling phone inquiries, guiding tours, and maintaining a clean club. The role offers a set schedule, benefits, and opportunities to grow with a dynamic team.