Member Experience Specialist - Fitness Club (Set Schedule)

EPIC Fitness Group dba Planet Fitness; Aurora (IL); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision insurance

FREE Black Card Membership

Employee Referral Bonus Program

401(k) with generous employer match

Profit sharing program

Résumé du poste

Planet Fitness is seeking a Customer Service Representative to greet members and guests, answer questions, sign up new members, and maintain a welcoming, judgment-free club atmosphere. The role emphasizes friendly communication and proactive guest service.

You will handle check-ins, tours, logs of amenities, and relay billing updates while also keeping the front desk and facilities clean. This position offers a set schedule and benefits like medical, dental, vision, a FREE Black Card Membership,

Responsabilités

• Greet members and guests, providing exceptional customer service and making members feel welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide club tours, sign up new members, log amenities, and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Description du poste

Planet Fitness is seeking a Customer Service Representative to greet members and guests, answer questions, sign up new members, and maintain a welcoming, judgment-free club atmosphere. The role emphasizes friendly communication and proactive guest service.

You will handle check-ins, tours, logs of amenities, and relay billing updates while also keeping the front desk and facilities clean. This position offers a set schedule and benefits like medical, dental, vision, a FREE Black Card Membership,