Member Experience Specialist | Gym Service & Welcoming

EPIC Fitness Group dba Planet Fitness; Bloomfield Hills (MI); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision insurance

Employee Referral Bonus Program

$1 premium for night shifts (10:00 PM-

Free Black Card Membership

401(k) with employer match

Profit sharing program

Positive work environment

EAP (Employee Assistance Program)

Descripción de la vacante

Planet Fitness in Bloomfield Hills, MI is seeking a Customer Service Representative to join our team. You will greet members, handle inquiries, sign up new members, and maintain a clean, welcoming club environment to support a Judgment Free Zone.

Responsibilities include answering phones, logging amenities, communicating updates and billing issues, and maintaining professional member relations. This role offers a strong team culture and opportunities for growth.

Formación

• Experience in customer service or retail environments.
• Excellent verbal and written communication skills.
• Ability to greet members warmly and handle inquiries professionally.

Responsabilidades

• Greet members and guests and provide exceptional service to ensure a welcoming environment.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, give tours, sign up new members, log amenities and relay updates and billing issues.
• Respond to member questions and concerns promptly and professionally.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Descripción del empleo

Planet Fitness in Bloomfield Hills, MI is seeking a Customer Service Representative to join our team. You will greet members, handle inquiries, sign up new members, and maintain a clean, welcoming club environment to support a Judgment Free Zone.

Responsibilities include answering phones, logging amenities, communicating updates and billing issues, and maintaining professional member relations. This role offers a strong team culture and opportunities for growth.