Member Experience Specialist (Gym Front Desk)

Crunch Fitness - Undefeated Tribe; Windcrest (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

PTO

Health insurance subsidy

HSA

Short-term disability

Basic life and AD&D

Job summary

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative to deliver exceptional customer service at the Windcrest club. You will welcome members, assist with membership sales, handle check‑ins, and promote fitness programs while maintaining a clean, friendly reception area.

The role emphasizes accurate handling of inquiries, proactive problem solving, and teamwork to ensure every member experience aligns with Crunch service standards.

Qualifications

• Experience in a service role with strong customer interaction skills.
• Ability to communicate clearly and professionally in person, on the phone, and in writing.
• Familiarity with front desk duties and basic retail operations.

Responsibilities

• Greet members and guests with enthusiasm and assist with membership sales and check‑ins.
• Maintain front desk operations, handle calls, and promote club programs and services.
• Keep the lobby clean, support events, and ensure a welcoming club environment.

Skills

Customer service

Communication

Front desk operations

Education

High school diploma

Tools

POS system

CRM software

Job description

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative to deliver exceptional customer service at the Windcrest club. You will welcome members, assist with membership sales, handle check‑ins, and promote fitness programs while maintaining a clean, friendly reception area.

The role emphasizes accurate handling of inquiries, proactive problem solving, and teamwork to ensure every member experience aligns with Crunch service standards.