Member Experience Specialist - Gym Front Desk

Planet Fitness - Excel Fitness; Waco (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free Black Card Membership

EAP

Paid Time Off

Health Insurance

Parental Leave

MyFlexPay

Job summary

Planet Fitness - Excel Fitness is seeking a front desk team member to deliver an exceptional member experience through friendly service and spotless facilities. You will check members in, assist with sign-ups and account updates, and handle inquiries with professionalism.

As part of a growing Planet Fitness franchise with 90+ clubs, there are clear paths to advancement from front desk to GM, Regional Manager, and beyond, with salaries reflecting responsibilities and progression.

Qualifications

• Exceptional customer service skills with a friendly, professional demeanor.
• Punctuality and reliability are essential for shift coverage.
• Customer service background preferred.

Responsibilities

• Check members into the system.
• Take tours and assist with new account sign-up.
• Facilitate updates to member accounts.
• Respond to questions and concerns; escalate as needed.
• Perform detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Reliability

Education

High School diploma/GED

Job description

Planet Fitness - Excel Fitness is seeking a front desk team member to deliver an exceptional member experience through friendly service and spotless facilities. You will check members in, assist with sign-ups and account updates, and handle inquiries with professionalism.

As part of a growing Planet Fitness franchise with 90+ clubs, there are clear paths to advancement from front desk to GM, Regional Manager, and beyond, with salaries reflecting responsibilities and progression.