Member Experience Specialist

Planet Fitness; Waco (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Free Black Card Membership

Paid Time Off

Paid Parental Leave

Health Insurance

Employee Assistance Program

MyFlexPay

Financial wellness benefits

Job summary

Excel Fitness, a Planet Fitness franchise group, is hiring at front desk level where you’ll create a positive member experience through service and cleanliness. Growth paths lead toward GM, regional manager, and beyond with competitive base salaries.

Start at the front desk, with opportunities to advance as the club grows across markets. Benefits include paid time off and health coverage for eligible TEAM PLAYERS.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Able to stand/walk for long periods and lift up to 50 lbs.
• Excellent customer service and communication skills.
• Punctual and reliable; professional demeanor.

Responsibilities

• Check members into the system and assist with sign-ups.
• Give tours to prospective members and enroll them.
• Update member accounts and handle inquiries.
• Maintain cleanliness and safety standards.
• Provide exceptional customer service and resolve issues.

Skills

Customer service

Punctuality

Reliability

Communication

Diplomacy

Education

High School diploma/GED

Tools

Membership check-in system

Job description

Excel Fitness, a Planet Fitness franchise group, is hiring at front desk level where you’ll create a positive member experience through service and cleanliness. Growth paths lead toward GM, regional manager, and beyond with competitive base salaries.

Start at the front desk, with opportunities to advance as the club grows across markets. Benefits include paid time off and health coverage for eligible TEAM PLAYERS.