Member Experience Specialist — Gym Front Desk

Planet Fitness; Stamford (CT); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401K plan

Health benefits including Medical, etc

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Stamford, CT is seeking a friendly Front Desk Associate to warmly welcome members, answer questions, and promote club benefits. You will balance multiple tasks in a fast-paced fitness environment while delivering accurate information.

The role emphasizes strong communication, problem solving, and professional courtesy; prior customer service experience is preferred. This full-time position includes competitive pay, health benefits, and a 401(k) plan.

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face to face customer service experience in a retail environment or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service with complete and accurate information.
• Resolve customer concerns using strong communication and problem-solving skills.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Handle payments from customers, give change and receipts.
• Promote products and promotions to drive revenue.
• Answer questions about policies and procedures in a clear, friendly way.

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Stamford, CT is seeking a friendly Front Desk Associate to warmly welcome members, answer questions, and promote club benefits. You will balance multiple tasks in a fast-paced fitness environment while delivering accurate information.

The role emphasizes strong communication, problem solving, and professional courtesy; prior customer service experience is preferred. This full-time position includes competitive pay, health benefits, and a 401(k) plan.