Member Experience Associate - Fitness Front Desk

Planet Fitness; East Haven (CT); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Competitive salary

401K plan

Health benefits (medical, dental,视on)

Paid time off

Free Black Card membership

Job summary

Planet Fitness in East Haven, CT is seeking a Part-Time Front Desk Associate. You will warmly welcome members, handle inquiries, take payments, and promote club offerings while maintaining a clean, friendly environment.

This role requires 18+, a High School Diploma or equivalent, and 6 months of in-person customer service in retail or 1 year fitness experience. Rotating shifts and weekend availability are typical.

Qualifications

• Must be 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Customer service

Multi-tasking

Communication skills

Initiative

Flexible schedule

Retail experience

Education

High School Diploma or Equivalent

Job description

Planet Fitness in East Haven, CT is seeking a Part-Time Front Desk Associate. You will warmly welcome members, handle inquiries, take payments, and promote club offerings while maintaining a clean, friendly environment.

This role requires 18+, a High School Diploma or equivalent, and 6 months of in-person customer service in retail or 1 year fitness experience. Rotating shifts and weekend availability are typical.