Member Experience Specialist - Gym Front Desk

Planet Fitness; Stony Brook (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Paid Vacation/Sick/Holiday

Job summary

Planet Fitness in New York is seeking a Front Desk Associate to deliver exceptional member experiences in a friendly, Judgement Free Zone environment. You will greet members, assist with check‑in, and connect with guests on the club floor to promote fitness journeys.

The role requires 6–12 months of customer service, 18+ age, CPR/AED certification readiness, and basic computer skills. Benefits include health coverage, retirement plans, and paid time off.

Qualifications

• 6–12 months of experience in a customer service environment
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in
• Promote the Judgement Free Zone by engaging with members on the club floor
• Resolve member concerns and escalate to a Manager as needed
• Answer phones in a friendly manner and assist callers with inquiries
• Perform membership sign‑ups, updates, cancellations, and transfers
• Conduct prospective member calls and tours to assess membership needs
• Execute retail transactions and drive sales goals
• Regular cleaning and sanitizing of all exercise equipment and spa amenities
• Ensure restrooms are clean, stocked and uncluttered
• Walk club areas to identify safety issues and address maintenance needs

Skills

Customer service

Communication

Dependability

Tools

Basic computer proficiency

Job description

Planet Fitness in New York is seeking a Front Desk Associate to deliver exceptional member experiences in a friendly, Judgement Free Zone environment. You will greet members, assist with check‑in, and connect with guests on the club floor to promote fitness journeys.

The role requires 6–12 months of customer service, 18+ age, CPR/AED certification readiness, and basic computer skills. Benefits include health coverage, retirement plans, and paid time off.