Member Experience Specialist - Gym Front Desk

Planet Fitness; Riverdale (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

Flynn Group is seeking a friendly Member Services Representative for Planet Fitness facilities in the Riverdale, GA area. You will greet members, handle inquiries, process check-ins, and guide tours for prospective members.

The role emphasizes customer service excellence, reliability, and the ability to follow instructions in a fast-paced fitness environment. Training and a supportive team culture are offered with this entry-level position.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.

Skills

Customer service

Communication

Teamwork

Punctuality

Reliability

Problem solving

Attention to detail

Learning mindset

Job description

Flynn Group is seeking a friendly Member Services Representative for Planet Fitness facilities in the Riverdale, GA area. You will greet members, handle inquiries, process check-ins, and guide tours for prospective members.

The role emphasizes customer service excellence, reliability, and the ability to follow instructions in a fast-paced fitness environment. Training and a supportive team culture are offered with this entry-level position.