Member Experience Specialist - Gym Front Desk

Two Marks Properties, LLC; Madison (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP, a multi-unit Planet Fitness franchisee, is seeking a Member Services Representative in Madison, AL. This role delivers superior member experiences at the front desk, answers questions, signs up new members, and supports daily club operations.

You will greet guests, process check-ins, tours, and membership sign-ups, handle account updates, and coordinate with the Club Manager. A friendly demeanor, reliability, and basic computer skills are essential.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Positive attitude

Exceptional service

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Taymax Group, LP, a multi-unit Planet Fitness franchisee, is seeking a Member Services Representative in Madison, AL. This role delivers superior member experiences at the front desk, answers questions, signs up new members, and supports daily club operations.

You will greet guests, process check-ins, tours, and membership sign-ups, handle account updates, and coordinate with the Club Manager. A friendly demeanor, reliability, and basic computer skills are essential.