Fitness Club Member Services Associate | Guest Experience

Due West Plaza Fitness, LLC; Tennessee; On-site; USD 17,000 - 18,000; Full time

Job summary

Taymax Group, LP, a Planet Fitness franchise operator in Madison, TN, is hiring a Member Services Representative to deliver a welcoming, high-quality member experience. You will assist with front desk tasks, tours, sign-ups, and account updates in a fast-paced fitness environment.

The role emphasizes exceptional customer service, reliability, and teamwork, with opportunities to contribute to daily club operations and maintain a clean, inviting space for members and guests.

Qualifications

• Must be 18 years or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as on a team.
• Positive, upbeat attitude and a passion for fitness.
• Excellent customer service skills; professional interactions.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: phones, member check-ins, tours, sign-ups, and cash handling.
• Update member accounts and assist the Club Manager as needed.
• Respond to questions and escalate when appropriate.
• Maintain cleanliness and organization of the club; complete daily tasks early.
• Support in special cleaning projects and routine checks.
• Assist in other duties as club needs arise.

Skills

18+ years old

Customer service

Basic computer skills

Punctuality

Team player

Positive attitude

Empathy and problem solving

Diplomacy

Education

High School diploma/GED

Job description

Taymax Group, LP, a Planet Fitness franchise operator in Madison, TN, is hiring a Member Services Representative to deliver a welcoming, high-quality member experience. You will assist with front desk tasks, tours, sign-ups, and account updates in a fast-paced fitness environment.

The role emphasizes exceptional customer service, reliability, and teamwork, with opportunities to contribute to daily club operations and maintain a clean, inviting space for members and guests.