Member Services Associate - Fitness Front Desk

Two Marks Properties, LLC; Madison (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP is hiring a Member Services Representative for a Planet Fitness club in Madison, AL. You will create a welcoming, member-focused experience at the front desk, handle tours, sign-ups, and payments, and assist in keeping the club neat and functional.

The role emphasizes exceptional customer service, reliability, and teamwork in a fitness-focused environment and includes duties across front desk operations and member support.

Qualifications

• Must be 18 years or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; interact professionally with members and staff.
• Strong listening, empathy and problem-solving abilities.
• Diplomacy in all interactions

Responsibilities

• Greet members, prospective members and guests with superior service.
• Answer phones and assist callers, check members in, tour new prospects, and sign up new members.
• Assist in updating member accounts and processing payments.
• Respond to questions and escalate to management as needed.
• Maintain cleanliness of the club and complete daily tasks early in shift.
• Support club needs and fulfill other duties as assigned

Skills

Customer service

Punctuality

Teamwork

Computer literacy

Communication skills

Education

High school diploma or GED

Job description

Taymax Group, LP is hiring a Member Services Representative for a Planet Fitness club in Madison, AL. You will create a welcoming, member-focused experience at the front desk, handle tours, sign-ups, and payments, and assist in keeping the club neat and functional.

The role emphasizes exceptional customer service, reliability, and teamwork in a fitness-focused environment and includes duties across front desk operations and member support.