Member Services Associate - Gym Front Desk

South Huntsville Fitness, LLC; Huntsville (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, operating Planet Fitness locations, seeks a Member Services Representative in Huntsville, AL. You will warmly greet guests, process sign-ups, tours, and account updates while delivering exceptional service in a fast-paced fitness club environment.

Responsibilities include front desk tasks, answering questions, cash handling, and maintaining a clean club. Ideal candidates enjoy fitness, teamwork, and helping members achieve their goals.

Qualifications

• Customer service background preferred.
• Basic computer skills required.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; interact positively and professionally with members and coworkers.
• Strong listening with empathy and problem solving.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including phone coverage.
• Check members into the system and assist with sign-ups.
• Give club tours and sign up new members, calculating rates and payments.
• Assist the Club Manager with cash handling as needed.
• Update member accounts and respond to questions in a timely manner.
• Maintain cleanliness and organization of the club.
• Complete daily tasks and cleaning priorities as assigned.

Skills

Customer service

Front desk

Basic computer proficiency

Punctuality and reliability

Teamwork

Positive attitude

Empathy and problem solving

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Taymax Group, operating Planet Fitness locations, seeks a Member Services Representative in Huntsville, AL. You will warmly greet guests, process sign-ups, tours, and account updates while delivering exceptional service in a fast-paced fitness club environment.

Responsibilities include front desk tasks, answering questions, cash handling, and maintaining a clean club. Ideal candidates enjoy fitness, teamwork, and helping members achieve their goals.