Member Experience Specialist

Taymax Group; Nashville (TN); Vor Ort; USD 17.000 - 18.000; Vollzeit

Zusammenfassung

Taymax Group is seeking a Member Services Representative in Madison, TN to deliver exceptional customer service to Planet Fitness members and guests. You will greet visitors, process sign-ups, tours, and memberships while collaborating with club management to ensure smooth operations and a welcoming environment.

The role emphasizes front desk duties, member account updates, and maintaining a clean club, with a focus on punctuality, reliability, and a positive, fitness-driven attitude.

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including phones, check-ins, tours, and signup of new members with rate calculations.
• Assist the Club Manager in counting the cash drawer as needed.
• Facilitate updates to member accounts and respond to questions.
• Maintain club cleanliness and complete daily duties within the first hour of shift.

Ausbildung

High School diploma/GED equivalent

Jobbeschreibung

Taymax Group is seeking a Member Services Representative in Madison, TN to deliver exceptional customer service to Planet Fitness members and guests. You will greet visitors, process sign-ups, tours, and memberships while collaborating with club management to ensure smooth operations and a welcoming environment.

The role emphasizes front desk duties, member account updates, and maintaining a clean club, with a focus on punctuality, reliability, and a positive, fitness-driven attitude.