Member Experience Specialist - Front Desk

Taymax Group; Florence (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP, a Planet Fitness franchisee, is seeking a Member Services Representative in Florence, AL to deliver a superior member experience. You will greet members, assist prospective members, sign up new members, and manage front desk duties with a friendly, energetic approach in a busy gym.

Responsibilities include giving tours, processing signups and payments, assisting the Club Manager, maintaining club cleanliness, and handling member questions promptly.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are essential.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude with a passion for fitness.

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk activities including check-in and signups.
• Answer phones and assist callers with questions.
• Give tours to prospective members and process rates/payments.
• Maintain club cleanliness and assist in daily tasks.

Skills

Customer service

Front desk

Punctuality

Teamwork

Communication

Positive attitude

Education

High School diploma/GED

Job description

Taymax Group, LP, a Planet Fitness franchisee, is seeking a Member Services Representative in Florence, AL to deliver a superior member experience. You will greet members, assist prospective members, sign up new members, and manage front desk duties with a friendly, energetic approach in a busy gym.

Responsibilities include giving tours, processing signups and payments, assisting the Club Manager, maintaining club cleanliness, and handling member questions promptly.