Member Experience Specialist – Gym Front Desk

Planet Fitness - Fitton Clubs; Cranberry Township (Butler County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs in Cranberry Township seeks a motivated Member Services Representative to deliver exceptional customer service to members and guests. You will handle memberships, payments, and inquiries in a fast-paced environment, with a focus on a positive, judgment-free experience.

The role is full-time daytime, requires on-site work, and bilingual English/Spanish applicants are encouraged. Training, advancement opportunities, and benefits are provided to support your growth.

Qualifications

• Must be 18 years or older
• Ability to work on-site; not remote
• Excellent customer service and communication skills
• Bilingual English/Spanish encouraged to apply
• Strong work ethic and punctuality
• Ability to learn POS and billing systems

Responsibilities

• Greet and assist members and guests in a friendly, professional manner
• Process memberships, changes, and payments accurately
• Answer phones and respond to inquiries promptly
• Promote memberships and special offers; support tours and sign-ups

Job description

Planet Fitness - Fitton Clubs in Cranberry Township seeks a motivated Member Services Representative to deliver exceptional customer service to members and guests. You will handle memberships, payments, and inquiries in a fast-paced environment, with a focus on a positive, judgment-free experience.

The role is full-time daytime, requires on-site work, and bilingual English/Spanish applicants are encouraged. Training, advancement opportunities, and benefits are provided to support your growth.