Fitness Club Front Desk & Member Experience Associate

Planet Fitness; Cranberry Township (Butler County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401(K) and Roth IRA

Job summary

Planet Fitness is seeking a Member Services Representative at the Cranberry Township club to deliver exceptional customer service, handle membership inquiries, and process transactions in a welcoming environment. The role emphasizes a friendly, professional demeanor, strong contributions to club culture, and adherence to policies.

The position is full-time, day shift, on-site, in Cranberry Township, PA. Candidates should be 18+, able to work in a fast-paced gym setting, and ready to maintain

Qualifications

• Must be 18 years or older.
• On-site work is required; this is not a remote position.
• Upbeat, professional and positive attitude with strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• CPR/AED Certification within required timeframes.
• Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• E-Verify participation for Utah locations.
• On-site work requirement.
• Age requirement: 18+.

Responsibilities

• Greet members, prospective members and guests professionally.
• Provide information about Planet Fitness memberships and amenities.
• Assist with tours, sign-ups, and processing memberships and payments.
• Handle account inquiries, changes, and billing questions.

Skills

Customer service

Communication

On-site work

Cleanliness and organization

CPR/AED Certification

Tanning Certification

Reading and following instructions

Education

High school diploma or equivalent preferred

Job description

Planet Fitness is seeking a Member Services Representative at the Cranberry Township club to deliver exceptional customer service, handle membership inquiries, and process transactions in a welcoming environment. The role emphasizes a friendly, professional demeanor, strong contributions to club culture, and adherence to policies.

The position is full-time, day shift, on-site, in Cranberry Township, PA. Candidates should be 18+, able to work in a fast-paced gym setting, and ready to maintain