Member Experience Specialist (Gym Front Desk)

Planet Fitness; Chico (CA); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Planet Fitness in Chico, CA seeks a Member Services Representative to deliver a superior member experience. You will greet members and guests, manage front desk tasks, process sign-ups and tours, and assist with account updates.

A positive, reliable, and professional demeanor is essential, with strong listening and problem-solving abilities. Must be 18+, high school diploma or GED, and comfortable in a fitness-focused environment.

Competenze

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Mansioni

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, check members into the system, new member sign-up, and give tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Conoscenze

Customer service

Front desk

Phone etiquette

Basic computer skills

Team player

Formazione

High School diploma or GED

Descrizione del lavoro

Planet Fitness in Chico, CA seeks a Member Services Representative to deliver a superior member experience. You will greet members and guests, manage front desk tasks, process sign-ups and tours, and assist with account updates.

A positive, reliable, and professional demeanor is essential, with strong listening and problem-solving abilities. Must be 18+, high school diploma or GED, and comfortable in a fitness-focused environment.