Member Experience Associate: Front Desk & Wellness Champion

Planet Fitness - Redding; Redding (CA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Wellness resources

Job summary

Planet Fitness - Redding is seeking a Member Services Representative to deliver outstanding customer service to members, prospective members and guests, creating a positive gym experience.

The role involves greeting members, handling front desk tasks (phones, check-ins, sign-ups, tours), updating member accounts, addressing questions promptly, and keeping the club clean and welcoming.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and coworkers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check in members, new member sign-up, tours for prospective members.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns and escalate when needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctual & reliable

Communication skills

Diplomacy

High school diploma

18+ years old

Education

High School diploma or GED

Job description

Planet Fitness - Redding is seeking a Member Services Representative to deliver outstanding customer service to members, prospective members and guests, creating a positive gym experience.

The role involves greeting members, handling front desk tasks (phones, check-ins, sign-ups, tours), updating member accounts, addressing questions promptly, and keeping the club clean and welcoming.