Member Experience Specialist — Growth & PTO Perks

Planet Fitness; Northampton (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Northampton, MA. The part-time position starts at $15 per hour, with increases at 180 days, 1 year, and every 6 months after the first year.

Hours are Monday 4pm-10pm with coverage as needed. Responsibilities include delivering superior service, greeting members, processing purchases, promoting fitness classes, and maintaining a clean, safe club.

Qualifications

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to active and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma/GED

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Northampton, MA. The part-time position starts at $15 per hour, with increases at 180 days, 1 year, and every 6 months after the first year.

Hours are Monday 4pm-10pm with coverage as needed. Responsibilities include delivering superior service, greeting members, processing purchases, promoting fitness classes, and maintaining a clean, safe club.