Member Experience Specialist: Fitness Support

National Fitness Partners; Chicopee (MA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO

401K Retirement Fund

Health Insurance Options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring for a Customer Service Representative in Chicopee, MA. The role entails delivering a superior, Judgement Free experience to members and guests, greeting and signing up new members, handling transactions at the POS, and promoting fitness classes.

Physical presence is required on-site with weekend/evening shifts. The company emphasizes accountability, drive, passion, and ambition, offering career growth, paid time off,

Qualifications

• Excellent customer service skills
• Ability to work in a fast-paced environment
• Friendly and professional communication

Responsibilities

• Provide superior customer service to Planet Fitness members and guests
• Greet members, sign up new members, and log amenities
• Answer phones in a friendly manner using a script
• Process beverage or merchandise purchases at the point of sale
• Promote fitness instruction classes to members and new members
• Maintain a clean, sanitized and safe club environment
• Work Saturday 1pm–7pm, Monday 2pm–10pm, Tuesday 2pm–10pm, Wednesday 3pm–10pm, Thursday 3pm–10pm

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring for a Customer Service Representative in Chicopee, MA. The role entails delivering a superior, Judgement Free experience to members and guests, greeting and signing up new members, handling transactions at the POS, and promoting fitness classes.

Physical presence is required on-site with weekend/evening shifts. The company emphasizes accountability, drive, passion, and ambition, offering career growth, paid time off,