Part-Time Member Experience Specialist

National Fitness Partners; Pittsfield (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Growth opportunities

Competitive pay increases

Shift-differential pay

Paid time off (PTO)

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Pittsfield, MA. The role focuses on delivering a superior, Judgement Free member experience and supporting both members and guests in a fast-paced club environment.

The position offers incremental pay increases at 180 days, 1 year, and every 6 months thereafter, with shift differentials and PTO. Join a team dedicated to transforming lives through affordable fitness.

Qualifications

• Provide superior customer service to Planet Fitness members and guests.

Responsibilities

• Answer phones in a friendly manner using script.
• Greet members and sign up new members, log amenities.
• Respond to member questions promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Phone etiquette

POS processing

Communication

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Pittsfield, MA. The role focuses on delivering a superior, Judgement Free member experience and supporting both members and guests in a fast-paced club environment.

The position offers incremental pay increases at 180 days, 1 year, and every 6 months thereafter, with shift differentials and PTO. Join a team dedicated to transforming lives through affordable fitness.