Member Experience Specialist (Part-Time) - PTO & Growth

Planet Fitness; Holyoke (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

Planet Fitness in Holyoke, MA is seeking a Part-Time Customer Service Representative to join our team. The role focuses on delivering a superior member experience, answering phones, greeting members, and processing purchases while promoting fitness programs.

This position requires a high school diploma or GED, 18+ age, basic computer skills, and availability for weeknights 5p-10p and weekends 7a-7p. Growth and flexible scheduling are emphasized.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older with a high school diploma or GED.
• Able to work weeknights 5p-10p and weekends 7a-7p.
• Basic computer proficiency.

Responsibilities

• Answer phones in a friendly manner using scripts.
• Greet members and sign up new members.
• Log amenities and tour new members.
• Respond to questions in a timely, professional manner.
• Process beverage or merchandise purchases at POS.
• Promote fitness classes to members.

Skills

Customer service

Basic computer skills

Communication

Education

High school diploma or GED

Tools

POS system

Job description

Planet Fitness in Holyoke, MA is seeking a Part-Time Customer Service Representative to join our team. The role focuses on delivering a superior member experience, answering phones, greeting members, and processing purchases while promoting fitness programs.

This position requires a high school diploma or GED, 18+ age, basic computer skills, and availability for weeknights 5p-10p and weekends 7a-7p. Growth and flexible scheduling are emphasized.