Customer Experience Specialist (Part-Time, Growth & PTO)

National Fitness Partners; Holyoke (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Shift-differential pay for select ShAP

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a part-time Customer Service Representative in Holyoke, MA. Start at $15 per hour with scheduled increases after 180 days, 1 year, and every six months thereafter.

Role focuses on delivering a Judgement Free member experience, greeting members, signing up new guests, answering phones, and handling POS transactions. You’ll join a team committed to growth, accountability, and helping members transform their lives through

Qualifications

• Experience in customer service or retail.
• Strong phone etiquette and communication skills.
• Interest in fitness or wellness programs.

Responsibilities

• Provide a superior level of customer service to members and guests.
• Answer phones professionally using information script.
• Greet new members and sign them up, logging amenities.
• Respond to questions promptly and politely.
• Process purchases through the POS system.
• Promote fitness classes and club programs.
• Maintain a clean, safe, and welcoming club environment.

Skills

Customer service

Phone etiquette

Sales awareness

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a part-time Customer Service Representative in Holyoke, MA. Start at $15 per hour with scheduled increases after 180 days, 1 year, and every six months thereafter.

Role focuses on delivering a Judgement Free member experience, greeting members, signing up new guests, answering phones, and handling POS transactions. You’ll join a team committed to growth, accountability, and helping members transform their lives through