Member Experience Specialist

National Fitness Partners; Greenfield (MA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Growth Opportunities over 90% of our管理

Competitive pay

Schedule hourly increases at 180 days,

Shift-differential pay for select Shif

PTO for all employees

401K Retirement Fund (Employer match)

Health Insurance Options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Planet Fitness BlackCard

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Massachusetts. Starting at $15 per hour, the role focuses on delivering a superior, judgement-free member experience and welcoming new members to the club.

The position offers hourly raises at 180 days, 1 year, and every six months after the first year, and a benefits package including health options, PTO, 401(k) matching, and more.

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Massachusetts. Starting at $15 per hour, the role focuses on delivering a superior, judgement-free member experience and welcoming new members to the club.

The position offers hourly raises at 180 days, 1 year, and every six months after the first year, and a benefits package including health options, PTO, 401(k) matching, and more.