Member Experience Champion — Growth & PTO

Planet Fitness; Barberton (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, seeks a Customer Service Representative to deliver superior member experiences at our clubs. You will greet members, sign up new members, log amenities and handle POS transactions in a fast-paced, welcoming environment.

We offer growth opportunities, competitive pay, shift-differential pay for select shifts, PTO for all employees, an Employee Assistance Program, and a free employee Black Card Membership.

Qualifications

• Customer service experience preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer proficiency

Education

High school diploma/GED equivalent

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, seeks a Customer Service Representative to deliver superior member experiences at our clubs. You will greet members, sign up new members, log amenities and handle POS transactions in a fast-paced, welcoming environment.

We offer growth opportunities, competitive pay, shift-differential pay for select shifts, PTO for all employees, an Employee Assistance Program, and a free employee Black Card Membership.