Member Experience Specialist — Growth & Perks

Planet Fitness; Robinson (MD); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Shift-differential pay

PTO

401K with employer match 4%

Health insurance

Life Insurance

Short-Term Disability

Employee Assistance Program

Free Black Card Membership

Descripción de la vacante

Planet Fitness in Robinson, MD is seeking a friendly Customer Service Representative to greet members, answer phones, and assist guests with sign-ups and club amenities.

You'll process purchases at the POS, promote our fitness classes, maintain a clean and welcoming environment, and provide exceptional "Judgement Free" service. Prior customer service experience and basic computer skills are preferred; 18+ required. We offer growth opportunities and a comprehensive benefits package.

Formación

• Customer service experience preferred.
• High school diploma/GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsabilidades

• Greet members and guests in a friendly manner and assist with sign-ups.
• Answer phones and respond to inquiries using the information script.
• Sign up and tour new members; log amenities in the system.
• Process beverage or merchandise purchases through the POS system.
• Promote Planet Fitness classes to members and guests.
• Maintain a clean, sanitized, and safe club environment.

Conocimientos

Customer service

Basic computer skills

Telephone etiquette

Educación

High school diploma or GED

Herramientas

POS system

Descripción del empleo

Planet Fitness in Robinson, MD is seeking a friendly Customer Service Representative to greet members, answer phones, and assist guests with sign-ups and club amenities.

You'll process purchases at the POS, promote our fitness classes, maintain a clean and welcoming environment, and provide exceptional "Judgement Free" service. Prior customer service experience and basic computer skills are preferred; 18+ required. We offer growth opportunities and a comprehensive benefits package.