Member Experience Specialist — Growth Path

Planet Fitness; Prince Frederick (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

PTO

401K Employer match

Health Insurance options

Life Insurance

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness in Prince Frederick, MD is hiring a Customer Service Representative to greet members, answer questions, and sign up new members. The role emphasizes friendly, efficient service and contributes to a welcoming Judgement Free atmosphere.

Starting at $15 per hour with Mon-Fri, 3:30pm–11:30pm shifts; hourly increases at 180 days, 1 year, and every 6 months after the first year date.

Qualifications

• Customer service experience
• Basic computer proficiency

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

Planet Fitness in Prince Frederick, MD is hiring a Customer Service Representative to greet members, answer questions, and sign up new members. The role emphasizes friendly, efficient service and contributes to a welcoming Judgement Free atmosphere.

Starting at $15 per hour with Mon-Fri, 3:30pm–11:30pm shifts; hourly increases at 180 days, 1 year, and every 6 months after the first year date.