Member Experience Specialist — Path to Advancement

Planet Fitness - United FP Management, LLC; Chula Vista (CA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Employee discounts

Job summary

Planet Fitness is hiring a Member Services Representative to greet members and guests, provide an exceptional customer experience, and uphold the Judgement Free Zone in a welcoming, fast-paced gym. You will conduct tours for prospects, answer phones, assist callers, check members in, and help with new member sign-ups, ensuring smooth front-desk operations.

This role offers opportunities for advancement, training and development, and employee discounts while you build relationships with a diverse

Qualifications

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone
• Always smile and be courteous.
• Taking prospects on tours
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.

Job description

Planet Fitness is hiring a Member Services Representative to greet members and guests, provide an exceptional customer experience, and uphold the Judgement Free Zone in a welcoming, fast-paced gym. You will conduct tours for prospects, answer phones, assist callers, check members in, and help with new member sign-ups, ensuring smooth front-desk operations.

This role offers opportunities for advancement, training and development, and employee discounts while you build relationships with a diverse