Member Experience Specialist - Full-Time (Front Desk)

Planet Fitness - PINNACLE FIT CLUBS, LLC; Mattoon (IL); Presencial; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

MAP (Member Assistance Program)

Life and AD&D insurance

Short-Term and Long-Term Disability

401(k) with company match

Paid Time Off

FREE Black Card Membership

Descripción de la vacante

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a full-time Member Services Representative to greet and assist members and guests, ensuring a welcoming, judgment-free atmosphere. You will manage front desk tasks, tours, and inquiries while maintaining a clean, safe club environment during AM/PM shifts.

As the first impression for members, you will handle payments, verify eligibility, and promote club programs, including Black Card memberships, in a fast-paced team setting.

Responsabilidades

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Create a positive first and lasting impression for every member interaction.
• Deliver exceptional customer service while promoting the Judgement Free Zone® culture.
• Help resolve member concerns professionally.
• Escalate issues requiring management involvement appropriately.
• Conduct informative club tours, explain membership options, and promote Black Card® memberships and club programs.
• Respond to member inquiries regarding club policies, memberships, amenities, and services.
• Consistently enforce club policies and rules, stay professional in challenging interactions, use de-escalation techniques, and seek leadership support when needed.

Descripción del empleo

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a full-time Member Services Representative to greet and assist members and guests, ensuring a welcoming, judgment-free atmosphere. You will manage front desk tasks, tours, and inquiries while maintaining a clean, safe club environment during AM/PM shifts.

As the first impression for members, you will handle payments, verify eligibility, and promote club programs, including Black Card memberships, in a fast-paced team setting.