Member Experience Specialist

Planet Fitness - PINNACLE FIT CLUBS, LLC; The Breakers (MS); On-site; USD 14,000 - 15,000; Full time

Benefits offered by this job

Comprehensive Medical available for所有

Dental & Vision Insurance

Employer-paid Life & AD&D

Employer-paid Short-Term & Long-Term**

401(k) with company match

Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking aMember Services Representative to be the first impression for members and guests. You will greet everyone with a welcoming, Judgement Free atmosphere, deliver exceptional customer service, and help members feel supported and valued.

Responsibilities include tours, membership explanations, front desk duties, and maintaining a clean, safe club environment across various shifts. This is a fast-paced, team-oriented role in Ridgeland, MS.

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Explain membership options and promote Black Card memberships and club programs.
• Conduct informative club tours and respond to member inquiries regarding policies, amenities, and services.
• Answer incoming phone calls professionally and manage front desk communications.
• Check in members and guests, verify memberships and guest eligibility, and process transactions.
• Maintain accurate member records and a digital guest register.
• Ensure front desk operations remain organized, efficient, and welcoming.
• Maintain a clean, safe club environment including locker rooms, restrooms, equipment, and lobby.
• Report damaged equipment and safety hazards; follow safety procedures and escalate when needed.

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking aMember Services Representative to be the first impression for members and guests. You will greet everyone with a welcoming, Judgement Free atmosphere, deliver exceptional customer service, and help members feel supported and valued.

Responsibilities include tours, membership explanations, front desk duties, and maintaining a clean, safe club environment across various shifts. This is a fast-paced, team-oriented role in Ridgeland, MS.