Member Experience Specialist - Gym Front Desk

Planet Fitness - PINNACLE FIT CLUBS, LLC; Oxford (MS); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Comprehensive Medical

Basic Life and AD&D insurance

Short-Term Disability

Long-Term Disability

401(k) with company match

Voluntary benefits

Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC in Oxford, MS is seeking a full-time Member Services Representative to be the first friendly face for members and guests. You will deliver exceptional customer service, greet people, process check-ins, and help keep the club clean and inviting.

This role supports front desk operations during AM or PM shifts, answers questions, explains memberships, conducts tours, and promotes the Judgement Free Zone culture.

Responsibilities

• Greet members and guests with enthusiasm and professionalism.
• Operate front desk and process payments accurately.
• Maintain a clean, safe, and welcoming club environment.
• Promote memberships and club programs to guests.
• Respond to member inquiries and resolve issues effectively.
• Adhere to PCI standards and protect member data.
• Support safety procedures and daily club operations.

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC in Oxford, MS is seeking a full-time Member Services Representative to be the first friendly face for members and guests. You will deliver exceptional customer service, greet people, process check-ins, and help keep the club clean and inviting.

This role supports front desk operations during AM or PM shifts, answers questions, explains memberships, conducts tours, and promotes the Judgement Free Zone culture.