Member Experience Associate - Front Desk

Planet Fitness - PINNACLE FIT CLUBS, LLC; Pearl (MS); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Comprehensive Medical benefits

Employer-paid Life Insurance

Employer-paid disability coverage

401(k) with company match

Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a full-time Member Services Representative to create a welcoming, Judgement Free environment and deliver exceptional customer service to members and guests in Pearl, Mississippi. You will greet members, conduct facility tours, process POS transactions, and help maintain a clean, safe club during AM and/or PM shifts.

The role emphasizes front desk operations, member inquiries, policy explanations, and promoting Black Card memberships while

Qualifications

• Excellent customer service skills and a positive attitude.
• Strong communication and listening abilities for member interactions.
• Ability to solve problems and handle conflicts professionally.
• Experience with front desk operations and cash handling.
• Basic computer proficiency and ability to follow PCI standards.

Responsibilities

• Greet members and guests with enthusiasm and professionalism.
• Explain membership options and promote Black Card memberships.
• Process POS transactions and verify member eligibility.
• Maintain accurate member records and PCI-compliant data handling.
• Keep club clean, organized, and safe; monitor for safety hazards.
• Assist with daily operations and escalate issues as needed.

Skills

Customer service

Communication

Problem solving

POS handling

PCI compliance

Tools

Point-of-Sale (POS) system

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a full-time Member Services Representative to create a welcoming, Judgement Free environment and deliver exceptional customer service to members and guests in Pearl, Mississippi. You will greet members, conduct facility tours, process POS transactions, and help maintain a clean, safe club during AM and/or PM shifts.

The role emphasizes front desk operations, member inquiries, policy explanations, and promoting Black Card memberships while