Member Services Associate - Front Desk & Guest Experience

Planet Fitness - PINNACLE FIT CLUBS, LLC; Springfield (VA); Presencial; USD 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Life Insurance

Disability Insurance

401(k) with company match

Voluntary benefits

Paid Time Off

Black Card Membership

Descripción de la vacante

Planet Fitness - PINNACLE FIT CLUBS, LLC in Springfield, VA is hiring a full-time Member Services Representative. You will be the first impression for members and guests, delivering a welcoming, Judgement Free atmosphere and outstanding customer service.

AM and PM shifts are available, with duties spanning front desk, member assistance, and club tours. You'll greet members, process transactions, uphold PCI standards, and help maintain a clean, safe gym environment.

Responsabilidades

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Deliver exceptional customer service while promoting the Judgement Free Zone culture.
• Explain membership options and promote Black Card memberships.
• Answer calls professionally and verify member eligibility.
• Keep the club clean and safe for AM/PM shifts.
• Process transactions and maintain accurate member records.
• Follow PCI standards and escalate issues to management when needed.

Descripción del empleo

Planet Fitness - PINNACLE FIT CLUBS, LLC in Springfield, VA is hiring a full-time Member Services Representative. You will be the first impression for members and guests, delivering a welcoming, Judgement Free atmosphere and outstanding customer service.

AM and PM shifts are available, with duties spanning front desk, member assistance, and club tours. You'll greet members, process transactions, uphold PCI standards, and help maintain a clean, safe gym environment.