Member Experience Specialist: Frontline & Training

Sam's Club; Altoona (PA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

Paid time off and leave

Job summary

Sam's Club in Altoona, PA, is seeking an energetic front-end associate to assist members, operate the checkout area, and guide customers on self-service tech. You will handle purchases, refunds, and exchanges while promoting products and maintaining a safe, welcoming store environment.

This role emphasizes exceptional member service, accurate cash handling, and readiness to resolve issues efficiently. The position reflects Walmart/Sam's Club standards and offers competitive hourly pay and

Qualifications

• Retail experience including operating front end equipment and using mobile retail apps.
• Ability to handle cash transactions and customer service with a smile.

Responsibilities

• Provides member service and resolves member issues at the checkout.
• Maintains the checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Guides members on self-service technology and products.
• Ensures safety, security, and a safe shopping environment.

Skills

Retail experience

Front end equipment

Mobile retail apps

Tools

Cash register

POS systems

Job description

Sam's Club in Altoona, PA, is seeking an energetic front-end associate to assist members, operate the checkout area, and guide customers on self-service tech. You will handle purchases, refunds, and exchanges while promoting products and maintaining a safe, welcoming store environment.

This role emphasizes exceptional member service, accurate cash handling, and readiness to resolve issues efficiently. The position reflects Walmart/Sam's Club standards and offers competitive hourly pay and