Member Experience Lead: Front End & Service

Sam's East, Inc.; State College (Centre County); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Education program Live Better U

Job summary

Sam's Club in State College, PA is hiring a Retail Front End Associate to support member service at the checkout area and assist with questions about self-checkout and payments. You will promote Sam's Club products and services, handle purchases and returns, and help maintain a safe, clean shopping environment while following company policies.

This role includes training on new technologies, delivering great customer experiences, and contributing to team efficiency in a fast-paced

Qualifications

• Retail front-end experience required.
• Experience with mobile retail apps preferred.
• High customer service standards.

Responsibilities

• Provide member service and assist customers at checkout.
• Operate front-end equipment and process payments.
• Resolve member issues and returns following policy.
• Promote Sam's Club products and services.
• Maintain safety and cleanliness of the area.

Skills

Retail experience

Front-end equipment

Mobile apps

Job description

Sam's Club in State College, PA is hiring a Retail Front End Associate to support member service at the checkout area and assist with questions about self-checkout and payments. You will promote Sam's Club products and services, handle purchases and returns, and help maintain a safe, clean shopping environment while following company policies.

This role includes training on new technologies, delivering great customer experiences, and contributing to team efficiency in a fast-paced