Member Experience Specialist & Frontline Trainer

Sam's Club; Brooklyn (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Education benefits

Job summary

Sam's Club in Brooklyn, OH is hiring for a Member Frontline Services associate to greet members, assist with purchases, and resolve issues at the front end. You will operate checkout equipment, help with self-checkout technology, and promote club services.

This role emphasizes safety, accurate payments, returns, exchanges, and maintaining a clean, secure shopping area. Training on new programs and continuous learning are provided to help you improve processes and deliver great member experiences.

Qualifications

• Retail experience including operating front end equipment.
• Working with mobile retail applications.

Responsibilities

• Provide member service and resolve issues at the front end.
• Maintain checkout area and process member purchases.
• Assist with payments, returns, refunds, and exchanges per policy.
• Promote Sam's Club products and services to members.
• Ensure safety procedures and proper handling of merchandise.

Skills

Cash handling

Retail experience

Front end equipment

Mobile apps

Job description

Sam's Club in Brooklyn, OH is hiring for a Member Frontline Services associate to greet members, assist with purchases, and resolve issues at the front end. You will operate checkout equipment, help with self-checkout technology, and promote club services.

This role emphasizes safety, accurate payments, returns, exchanges, and maintaining a clean, secure shopping area. Training on new programs and continuous learning are provided to help you improve processes and deliver great member experiences.