Member Experience & Frontline Training Specialist

Sam's Club; Washington Township (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock plan

Paid time off

Employee discounts

Job summary

Sam's Club in Washington Township, OH is seeking a Customer Service/Front End Associate to greet members, operate checkout and assist with purchases, returns, and exchanges according to policy.

You will provide guidance on self-service technology, help locate merchandise, and ensure a safe, clean shopping environment while delivering friendly service to members and upholding Sam's Club standards.

Qualifications

• Retail experience with front-end checkout equipment such as cash registers.
• Experience using mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns; processes purchases and assists with payments, returns, refunds, and exchanges.
• Guides members on self-service technology and promotes Sam's Club products and services.
• Maintains a safe shopping environment and adheres to safety standards and procedures.
• Trains new front-line associates on processes and procedures; supports rollout of new programs.

Skills

Retail experience

Cash register operation

Mobile apps experience

Tools

Cash register

Job description

Sam's Club in Washington Township, OH is seeking a Customer Service/Front End Associate to greet members, operate checkout and assist with purchases, returns, and exchanges according to policy.

You will provide guidance on self-service technology, help locate merchandise, and ensure a safe, clean shopping environment while delivering friendly service to members and upholding Sam's Club standards.