Member Experience Specialist

Sam's Club; Washington Township (OH); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Employee discounts

Job summary

Sam's Club in Washington Township, OH is seeking team members to provide exceptional member service, maintain the checkout area, and resolve issues. You will process purchases and assist with payments, returns, refunds, and exchanges per policy.

Additionally, you will promote Sam's Club products, guide members on self-service tech, and help train Frontline Services associates while upholding safety standards.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provides member service. Maintains the checkout area. Resolves member issues and concerns.
• Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology.
• Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies.
• Follows company safety standards, procedures, and guidelines.
• Maintains entrance/exit areas and ensures a safe shopping environment.
• Assists with training of Member Frontline Services associates on processes and procedures.

Skills

Retail experience

Front end equipment

Mobile retail applications

Job description

Sam's Club in Washington Township, OH is seeking team members to provide exceptional member service, maintain the checkout area, and resolve issues. You will process purchases and assist with payments, returns, refunds, and exchanges per policy.

Additionally, you will promote Sam's Club products, guide members on self-service tech, and help train Frontline Services associates while upholding safety standards.