Member Experience & Tech Support Specialist

Sam's East, Inc.; Brooklyn (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Education assistance

Job summary

Sam's Club in Brooklyn, OH is seeking a frontline associate to provide friendly member service, operate checkout lanes, and guide customers through self-checkout options. You will process purchases, handle returns, and help resolve member concerns while promoting club products and services in a fast-paced retail environment.

The role emphasizes maintaining a safe, clean shopping area, adhering to policies, and supporting associates with training on new programs and tools.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience with mobile retail applications.

Responsibilities

• Greet members and assist with purchases.
• Operate checkout area and process transactions.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Provide guidance on self-service technology and assist with payments, returns, refunds, and exchanges.

Skills

Retail experience

Front-end equipment

Job description

Sam's Club in Brooklyn, OH is seeking a frontline associate to provide friendly member service, operate checkout lanes, and guide customers through self-checkout options. You will process purchases, handle returns, and help resolve member concerns while promoting club products and services in a fast-paced retail environment.

The role emphasizes maintaining a safe, clean shopping area, adhering to policies, and supporting associates with training on new programs and tools.