Member Experience Specialist

Sam's East, Inc.; Washington Township (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Live Better U education benefit

Job summary

Sam's Club in Washington Township, OH is seeking team members to deliver member service at the front end, maintain the checkout area, and resolve member issues. You will assist with purchases, payments, returns, refunds, and exchanges while upholding company policies and safety standards.

This role emphasizes welcoming members, promoting Sam's Club products, guiding use of self-service tools, and supporting training for frontline associates.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.

Skills

Retail experience

Front-end equipment operation

Mobile retail applications

Job description

Sam's Club in Washington Township, OH is seeking team members to deliver member service at the front end, maintain the checkout area, and resolve member issues. You will assist with purchases, payments, returns, refunds, and exchanges while upholding company policies and safety standards.

This role emphasizes welcoming members, promoting Sam's Club products, guiding use of self-service tools, and supporting training for frontline associates.