Member Experience Specialist — Front-Line Service

Sam's Club; Lawton (OK); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) & life insurance

PTO & leave

Employee discounts

Job summary

Sam's Club in Lawton, OK is seeking a Front End Associate to assist members at the checkout, process purchases, handle returns, and answer questions about products and services.

You will promote Sam's Club offerings, guide members with self-service technology, maintain a safe, clean, and organized shopping area, and support operations to ensure a positive member experience. You will also participate in safety checks, merchandising, and upholding store standards.

Qualifications

• Retail experience required, including operating front-end equipment.
• Experience with mobile retail apps preferred.

Responsibilities

• Provide member service and resolve issues at the checkout.
• Process member purchases and assist with payments, returns, and exchanges.
• Promote Sam's Club products and services and assist with self-service technology.
• Maintain safety, security, and cleanliness of entrances, exits, and shopping areas.

Skills

Retail experience

Cash register

Front end equipment

Mobile retail apps

Tools

POS systems

Job description

Sam's Club in Lawton, OK is seeking a Front End Associate to assist members at the checkout, process purchases, handle returns, and answer questions about products and services.

You will promote Sam's Club offerings, guide members with self-service technology, maintain a safe, clean, and organized shopping area, and support operations to ensure a positive member experience. You will also participate in safety checks, merchandising, and upholding store standards.