Member Experience Specialist — Front Desk & Tours

Planet Fitness - Eclipse Fitness Group; Orange Park (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Florida is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members, handle front desk activities including phone inquiries, check-ins, new member sign-ups, and tours, while assisting with account updates and addressing questions promptly.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and coworkers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• New member sign-up and give tours to prospective members.
• Facilitate updates to member accounts and address questions promptly.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Phone handling

Computer literacy

Communication

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness - Eclipse Fitness Group in Florida is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members, handle front desk activities including phone inquiries, check-ins, new member sign-ups, and tours, while assisting with account updates and addressing questions promptly.