Member Experience & Front Desk Associate

Planet Fitness - Eclipse Fitness Group; Town "n" Country (FL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Free uniforms

Job summary

Planet Fitness - Eclipse Fitness Group is looking for a Member Services Representative in Town 'n' Country, Florida. This role involves creating a positive member experience by delivering top-notch customer service to members and guests.

The ideal candidate will have a strong customer service background, be passionate about fitness, and demonstrate exceptional interpersonal skills. Duties include greeting members, handling front desk tasks, and maintaining club cleanliness.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Able to interact positively with members and co‑workers.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities, including phone inquiries and member check-ins.
• Assist with new member sign‑up and conduct tours for prospective members.
• Maintain the cleanliness of the club.
• Respond to member questions and concerns in a timely manner.

Skills

Customer service

Basic computer proficiency

Fitness and health passion

Punctuality and reliability

Problem solving

Listening skills

Education

High School diploma/GED equivalent

Job description

Planet Fitness - Eclipse Fitness Group is looking for a Member Services Representative in Town 'n' Country, Florida. This role involves creating a positive member experience by delivering top-notch customer service to members and guests.

The ideal candidate will have a strong customer service background, be passionate about fitness, and demonstrate exceptional interpersonal skills. Duties include greeting members, handling front desk tasks, and maintaining club cleanliness.