Member Experience Pro - Gym Front Desk & Tours

Planet Fitness - Eclipse Fitness Group; Canton (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. This role focuses on greeting guests, managing front desk duties, and supporting member account updates.

The ideal candidate is customer-service oriented, reliable, and passionate about fitness. Responsibilities include answering calls, tours, and maintaining a clean club environment, with

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests with exceptional customer service.
• Handle front desk activities: answer phones, check-in, sign-up, tours.
• Facilitate needed updates to member accounts.
• Respond to questions and concerns, escalate to manager as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Communication skills

Empathy

Diplomacy

Active listening

Education

High School diploma/GED

Job description

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. This role focuses on greeting guests, managing front desk duties, and supporting member account updates.

The ideal candidate is customer-service oriented, reliable, and passionate about fitness. Responsibilities include answering calls, tours, and maintaining a clean club environment, with