Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Mableton (GA); On-site; USD 26,000 - 35,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience through superior customer service. You will greet members, handle front desk tasks, enroll new members, and welcome guests with tours.

Join a team that values upbeat attitudes, reliability, and clear communication. This role supports the club's daily operations and contributes to a welcoming fitness community.

Qualifications

• Customer service experience preferred.
• Basic computer skills and familiarity with front desk tasks.
• A passion for fitness and health is beneficial.
• Upbeat, positive, and reliable attitude.
• Punctual and dependable with strong interpersonal skills.
• Excellent communication and problem-solving abilities.
• Good listening and diplomacy in all interactions.

Responsibilities

• Greet members, guests and prospective members with friendly service.
• Handle front desk activities: answer phones, check-ins, sign-ups.
• Provide tours to prospective members and explain memberships.
• Assist updates to member accounts as needed.
• Address questions and concerns promptly and professionally.
• Help maintain cleanliness and neatness of the club.

Skills

Customer service

Computer basics

Fitness passion

Positive attitude

Punctuality

Communication

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience through superior customer service. You will greet members, handle front desk tasks, enroll new members, and welcome guests with tours.

Join a team that values upbeat attitudes, reliability, and clear communication. This role supports the club's daily operations and contributes to a welcoming fitness community.