Front Desk Member Experience Specialist

Midwest Fitness Partners; Newport (KY); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Midwest Fitness Partners seeks a Member Services Representative to create a positive member experience and deliver superior customer service to Planet Fitness members, prospective members and guests.

You will greet members, handle front desk activities, assist with sign-ups, tours, and updates to accounts, while maintaining a clean club environment. Strong communication and reliability are essential.

Competenze

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions.

Mansioni

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Address member questions and escalate as needed.
• Maintain neatness and cleanliness of the club.

Conoscenze

Customer service mindset

Basic computer proficiency

Positive attitude

Punctuality and reliability

Active listening and empathy

Diplomacy in interactions

Formazione

High School diploma/GED

Descrizione del lavoro

Midwest Fitness Partners seeks a Member Services Representative to create a positive member experience and deliver superior customer service to Planet Fitness members, prospective members and guests.

You will greet members, handle front desk activities, assist with sign-ups, tours, and updates to accounts, while maintaining a clean club environment. Strong communication and reliability are essential.