Member Experience Specialist — Front Desk & Signups

Planet Fitness - Baseline Fitness; Crowley (LA); On-site; USD 28,000 - 32,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a front desk team member to greet potential members and deliver a positive guest experience. You will handle sign-ups, tours, account changes, and front desk inquiries while assisting with member services and maintaining club cleanliness.

The role requires strong customer service, basic computer skills, and the ability to stand/walk most of the shift, including occasional lifting up to 50 lbs.

Qualifications

• Customer service skills required.
• Basic computer proficiency expected.
• Ability to stand/walk for most of shift and lift up to 50 lbs when needed.

Responsibilities

• Greet and assist potential members, delivering a positive guest experience.
• Handle front desk tasks such as check-ins, information calls, and member sign-ups.
• Provide tours to potential members and assist with account changes as required.
• Resolve member services questions and escalate to Club Manager when necessary.
• Maintain cleanliness and organization of the club area.

Skills

Customer service

Communication

Basic computer skills

Active listening

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness is seeking a front desk team member to greet potential members and deliver a positive guest experience. You will handle sign-ups, tours, account changes, and front desk inquiries while assisting with member services and maintaining club cleanliness.

The role requires strong customer service, basic computer skills, and the ability to stand/walk most of the shift, including occasional lifting up to 50 lbs.