Member Experience Specialist — Front Desk & Services

Talentify; Midland (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Talentify in Midland, TX is seeking a friendly Member Services Representative to greet members and guests, manage front desk tasks, and promote club services, creating a welcoming and professional atmosphere.

You will handle check-ins, payments, scheduling, and basic retail sales, collaborating with team members to ensure exceptional customer service and adherence to club policies.

This role emphasizes a customer-focused mindset and teamwork to support member satisfaction and retention.

Qualifications

• High school diploma or GED required.
• Minimum age 18.
• Previous customer service or front desk experience preferred.
• Strong interpersonal and problem-solving skills.
• Able to multitask in a fast-paced environment.
• Experience with children preferred.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately per policies.
• Process payments for club services.
• Schedule member services and manage communications.
• Promote and sell retail products and services.
• Maintain a clean, organized front desk and assist with events.

Skills

Customer service

Communication

Multitasking

Hospitality

Front desk

Teamwork

Education

High school diploma or GED

Tools

Club management software

POS / payment processing

Job description

Talentify in Midland, TX is seeking a friendly Member Services Representative to greet members and guests, manage front desk tasks, and promote club services, creating a welcoming and professional atmosphere.

You will handle check-ins, payments, scheduling, and basic retail sales, collaborating with team members to ensure exceptional customer service and adherence to club policies.

This role emphasizes a customer-focused mindset and teamwork to support member satisfaction and retention.